Smart Start SSI-20/30 Reviews

Built In Camera

No

Detachable

Yes

Display Type

Color Display

Cellular Capable

No

Remote Unlocking

Yes

Removable Mouthpiece

Yes

Smart Start SSI-20/30 Reviews
5.5 Total Score
5 reviews
Add your review
Customer Service
5.4
User Friendliness
5.6

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8 Comments
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  1. 4
    Customer Service
    80
    User Friendliness
    80

    I had mostly good experiences with this company. I did have one incident where the company refused to admit that their product gave me a faulty violation when being serviced. They were unable to give me a date, time, or place that the violation happened but they refunded me all the money for the violation and apologized for the inconvenience. Being violated while at the install shop actually happened twice. I was furious the first time because they made me pay the violation cost upfront and only credited my account when they found themselves to be in the wrong. The second time they set me up with a “payment plan” which bought me time for them to overturn the violation.
    This is my last month before getting the device taken out, so we will see how smooth the company is with letting me get this taken out of my vehicle! Fingers crossed!

    + PROS: Only have to blow and hum into device (I've heard that others make you blow in and suck out all in the same breath). Customer service gets back to your emails quickly. Company is pretty forgiving for violations that are without cause.
    - CONS: Takes a long time to heat up to let you blow in the desert cold. Have to blow and hum for what seems like forever. If you get a violation you have to pay the fee upfront even if you plan to dispute it. You have to email customer service if you have a discrepancy with a violation. If you miss a rolling test you have to pay 50-80 dollars depending on your state and if the violation is overturned, they will only credit your account rather then giving you the money back.
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  2. 4.25
    Customer Service
    80
    User Friendliness
    90

    Had this device for about 6 months

    + PROS: From what I remember it was user friendly
    - CONS: Dont recall any major issues
    Helpful(1) Unhelpful(0)You have already voted this
  3. 4.5
    Customer Service
    90
    User Friendliness
    90

    UPDATE-

    First I need to admit that I had this interlock in my car for over a year and a half and found out the day I had it removed that the device is removable so you can take it in your house at night which eliminates having to sit in your cold car while it heats up before you can test. I felt pretty dumb finding this out like I did lol

    Anyway, so the removal process wasn’t bad. My DUI was out of Washington and I found out at the last minute that Washington requires a 4 month clean record (no violations on the interlock) in order to allow the interlock to be removed. I had no issues with that requirement so I was given the OK by the Washington State. I would encourage anyone getting this removed to ask what your process will be at least a good month before the time comes. It did cost me $70 to get it removed (after just paying to have it calibrated 1 week prior). All in all the company was pretty good. I’ve heard some horror stories recently of other Interlocks and this is why I’m upping my rating to 4.5 stars (this and the detachable head factor).

    + PROS: Detachable head lol
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  4. 0.5
    Customer Service
    10
    User Friendliness
    10

    Stay away from this company. I have been using it for 11 months & have had 3 different machines so I know what I’m saying. I may have to blow into it 4 times before it will work, up to 10 a few times. It will say blow longer when you start blowing. It’s not me. I have tried every different way to try to make it work right. There are other companies out there so you have choices. No one will answer the phone unless you check that you are from the court.

    + PROS: The techs were helpful except for a new guy. They should fire him.
    - CONS: See above
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  5. Reply
    Someone who cares June 18, 2023 at 3:56 pm
    0.5
    Customer Service
    10
    User Friendliness
    10

    Wish I could leave no stars this is the worst company and the biggest piece of crap device I’ve had and I’ve had a few save your money and time and don’t give this company smart start your business!! Good luck if you do be ready for random lock outs and waiting on hold for hours for a person who cant help you and if your not in your vehicle when they answer they really cant help you at all but if you do get a code that turns it on then you have to go to a service location and make an appointment fet told not positive things then get charged more. Just worst customer service and worst company save your time and money just want to help amd make sure no one has to go through this nightmare like i am its bad enough having the device and being a normal person without this company makeing life harder

    + PROS: None
    - CONS: Worst company and service
    Helpful(0) Unhelpful(0)You have already voted this

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