Smart Start SSI-20/30 Reviews

Smart Start SSI-20/30 Reviews
8.4 Total Score
3 reviews
Add your review
Customer Service
8.3
User Friendliness
8.6
  • Product
  • Specification
  • Videos
Built In Camera

No

Detachable

No

Display Type

Color Display

Cellular Capable

No

Remote Unlocking

Yes

Removable Mouthpiece

Yes

3 Comments
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  1. 4
    Customer Service
    80
    User Friendliness
    80

    I had mostly good experiences with this company. I did have one incident where the company refused to admit that their product gave me a faulty violation when being serviced. They were unable to give me a date, time, or place that the violation happened but they refunded me all the money for the violation and apologized for the inconvenience. Being violated while at the install shop actually happened twice. I was furious the first time because they made me pay the violation cost upfront and only credited my account when they found themselves to be in the wrong. The second time they set me up with a “payment plan” which bought me time for them to overturn the violation.
    This is my last month before getting the device taken out, so we will see how smooth the company is with letting me get this taken out of my vehicle! Fingers crossed!

    + PROS: Only have to blow and hum into device (I've heard that others make you blow in and suck out all in the same breath). Customer service gets back to your emails quickly. Company is pretty forgiving for violations that are without cause.
    - CONS: Takes a long time to heat up to let you blow in the desert cold. Have to blow and hum for what seems like forever. If you get a violation you have to pay the fee upfront even if you plan to dispute it. You have to email customer service if you have a discrepancy with a violation. If you miss a rolling test you have to pay 50-80 dollars depending on your state and if the violation is overturned, they will only credit your account rather then giving you the money back.
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  2. 4.25
    Customer Service
    80
    User Friendliness
    90

    Had this device for about 6 months

    + PROS: From what I remember it was user friendly
    - CONS: Dont recall any major issues
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  3. 4.5
    Customer Service
    90
    User Friendliness
    90

    UPDATE-

    First I need to admit that I had this interlock in my car for over a year and a half and found out the day I had it removed that the device is removable so you can take it in your house at night which eliminates having to sit in your cold car while it heats up before you can test. I felt pretty dumb finding this out like I did lol

    Anyway, so the removal process wasn’t bad. My DUI was out of Washington and I found out at the last minute that Washington requires a 4 month clean record (no violations on the interlock) in order to allow the interlock to be removed. I had no issues with that requirement so I was given the OK by the Washington State. I would encourage anyone getting this removed to ask what your process will be at least a good month before the time comes. It did cost me $70 to get it removed (after just paying to have it calibrated 1 week prior). All in all the company was pretty good. I’ve heard some horror stories recently of other Interlocks and this is why I’m upping my rating to 4.5 stars (this and the detachable head factor).

    + PROS: Detachable head lol
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