Intoxalock Reviews

Intoxalock Reviews
1.6 Total Score
3 reviews
Add your review
Customer Service
3.0
User Friendliness
0.3
  • Product
  • Specification
  • Videos
Remote Unlocking

No

Display Type

Analog

Built In Camera

No

Removable Mouthpiece

Yes

7 Comments
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  1. 1.75
    Customer Service
    70
    User Friendliness
    0

    The unit is HUGGGGGGGGEEEEEEE!!!! Seriously so big. The cord that plugs into looks like something that connected to a computer back in the 90’s! I don’t think they have ever updated their technology. You have to blow suck blow in order to test and it feels like your gonna pass out every time!

    + PROS: Nothing!
    - CONS: Blow suck blow to test Gargantuas and decrepit unit!
    Helpful(2) Unhelpful(0)You have already voted this
    • Intoxalock is big and bulky but it seems to work great listening to loud music can make me miss a test but now I have a holster that puts the device in view so I can see when a test is on deck. Very helpful

  2. I called Intoxalock with a question regarding my device and it really floored me how rude the customer service rep was. I was amazed at the impatient and irritability that I was immediately greeted with. I so look forward to getting this bulky and awkward Intoxalock device out of my vehicle so that I never have to call or deal with Intoxalock again.

  3. Think long and hard before you volunteer to install this device. I made the mistake trying to prevent my license from being suspended prior to the DMV hearing. The closest installer to me was 80 miles away to start. I say okay its better than losing my license for the mandatory time for a 1st dui. I was told on the phone the install was like 15 minutes. It turned out to be 2 hours 15 minutes. I was also told that California residents had a free install. I guess free means 100 bucks. I was also told that I wouldnt need to take this in for calibration for at least 2 months. Today on my way to the store it says lockout and I have 4 days to take it in for service. Its been less than a month! What is that, my battery was never low, I never blew into the thing with any trace of alcohol. I called them up and tell them there is a service center 5 miles away across the state line and I need it fixed. I explained my situation. I guess that doesnt fly. Since I cant turn my paperwork into the DMV and retain my license due to it being closed Im forced to uninstall this myself and mail this piece of junk back to them. Of course they say if its uninstalled improperly I could be charged which is in the thousands! Its a few wires spliced into your ignition wires under the dash, but of course they will say you damaged it. On top of that you will be charged an early termination fee. Long story short, a 4 or 6 month DMV suspension is way better than dealing with this, for me anyway.

  4. This device is a disaster.

  5. 0.25
    Customer Service
    10
    User Friendliness
    0

    When I noticed the information about my State was inaccurate on the main page of the website and clumsy app I should of known this was going to be a circus.

    Customer service is horrible and RED FLAG cautious which leads to a lot of waisted time and energy. Payment resolutions and billing disputes are impossible to resolve. Rebates offered are not honored. State statutes and program policies are ignored. Hidden fees through the service centers. Deceptive POS debits RED FLAG of your electronic payment source are used for online transactions instead of reoccurring ACH payments and presents a huge problem for payment recovery.

    The device itself has destroyed three new Interstate batteries in 8 months and shorted out my electrical system, my oil pump quit working which caused spun bearings and the vehicle is no longer running. I had to pay for a device lockout each time, this service is also open to interpretation RED FLAG depending on which deceptive representative you are blessed with.

    Just $280 split payment between Intoxalock and service center RED FLAG provides all this fun and freedom to drive again, more hidden fees and phone calls. After 8 months of correspondence thru mostly email, Intoxalock actually sent me an auto-response to my last email saying they were no longer using that service and I needed to call them… RED FLAG

    For what it’s worth the device itself, I thought, was easier to breath in and out of than Draeger.

    + PROS: Easy to breath in.
    - CONS: Everything else about this companies unfair practices and device.
    Helpful(0) Unhelpful(0)You have already voted this
  6. 0.5
    Customer Service
    10
    User Friendliness
    10

    Worst device and the customer service is horrible.

    + PROS: Cheap. But you get what you pay for
    - CONS: Worst customer service ever. Terrible device. Extra fees you pay when device malfunctions $75.00 each time. The company and the device are a joke
    Helpful(0) Unhelpful(0)You have already voted this

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