Intoxalock Reviews

Remote Unlocking

No

Display Type

Analog

Built In Camera

No

Removable Mouthpiece

Yes

Intoxalock Reviews
1.1 Total Score
8 reviews
Add your review
Customer Service
1.6
User Friendliness
0.6

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16 Comments
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  1. 1.75
    Customer Service
    70
    User Friendliness
    0

    The unit is HUGGGGGGGGEEEEEEE!!!! Seriously so big. The cord that plugs into looks like something that connected to a computer back in the 90’s! I don’t think they have ever updated their technology. You have to blow suck blow in order to test and it feels like your gonna pass out every time!

    + PROS: Nothing!
    - CONS: Blow suck blow to test Gargantuas and decrepit unit!
    Helpful(4) Unhelpful(0)You have already voted this
    • Intoxalock is big and bulky but it seems to work great listening to loud music can make me miss a test but now I have a holster that puts the device in view so I can see when a test is on deck. Very helpful

  2. I called Intoxalock with a question regarding my device and it really floored me how rude the customer service rep was. I was amazed at the impatient and irritability that I was immediately greeted with. I so look forward to getting this bulky and awkward Intoxalock device out of my vehicle so that I never have to call or deal with Intoxalock again.

  3. Think long and hard before you volunteer to install this device. I made the mistake trying to prevent my license from being suspended prior to the DMV hearing. The closest installer to me was 80 miles away to start. I say okay its better than losing my license for the mandatory time for a 1st dui. I was told on the phone the install was like 15 minutes. It turned out to be 2 hours 15 minutes. I was also told that California residents had a free install. I guess free means 100 bucks. I was also told that I wouldnt need to take this in for calibration for at least 2 months. Today on my way to the store it says lockout and I have 4 days to take it in for service. Its been less than a month! What is that, my battery was never low, I never blew into the thing with any trace of alcohol. I called them up and tell them there is a service center 5 miles away across the state line and I need it fixed. I explained my situation. I guess that doesnt fly. Since I cant turn my paperwork into the DMV and retain my license due to it being closed Im forced to uninstall this myself and mail this piece of junk back to them. Of course they say if its uninstalled improperly I could be charged which is in the thousands! Its a few wires spliced into your ignition wires under the dash, but of course they will say you damaged it. On top of that you will be charged an early termination fee. Long story short, a 4 or 6 month DMV suspension is way better than dealing with this, for me anyway.

  4. This device is a disaster.

  5. 0.25
    Customer Service
    10
    User Friendliness
    0

    When I noticed the information about my State was inaccurate on the main page of the website and clumsy app I should of known this was going to be a circus.

    Customer service is horrible and RED FLAG cautious which leads to a lot of waisted time and energy. Payment resolutions and billing disputes are impossible to resolve. Rebates offered are not honored. State statutes and program policies are ignored. Hidden fees through the service centers. Deceptive POS debits RED FLAG of your electronic payment source are used for online transactions instead of reoccurring ACH payments and presents a huge problem for payment recovery.

    The device itself has destroyed three new Interstate batteries in 8 months and shorted out my electrical system, my oil pump quit working which caused spun bearings and the vehicle is no longer running. I had to pay for a device lockout each time, this service is also open to interpretation RED FLAG depending on which deceptive representative you are blessed with.

    Just $280 split payment between Intoxalock and service center RED FLAG provides all this fun and freedom to drive again, more hidden fees and phone calls. After 8 months of correspondence thru mostly email, Intoxalock actually sent me an auto-response to my last email saying they were no longer using that service and I needed to call them… RED FLAG

    For what it’s worth the device itself, I thought, was easier to breath in and out of than Draeger.

    + PROS: Easy to breath in.
    - CONS: Everything else about this companies unfair practices and device.
    Helpful(0) Unhelpful(0)You have already voted this
    • My son’s battery failed after 3 mos of Intoxalock. Do you know why this happens? As a result of the failed battery the device went into lockout mode which he didn’t know about, shut down and had to be towed for $250😩 w/ the $75 fee! It looks like a scam to me 🤷‍♀️

  6. 0.5
    Customer Service
    10
    User Friendliness
    10

    Worst device and the customer service is horrible.

    + PROS: Cheap. But you get what you pay for
    - CONS: Worst customer service ever. Terrible device. Extra fees you pay when device malfunctions $75.00 each time. The company and the device are a joke
    Helpful(1) Unhelpful(0)You have already voted this
  7. 0.5
    Customer Service
    10
    User Friendliness
    10

    I was told Intoxalock’s service would cost $74.99 per month and would be billed twice a month – on the first and third Friday of each month – at $37.49 each payment. What they did not mention is there is a monthly data processing fee and they mislead me with the initial statement of twice per month. The fact is it is not 24 payments (twice a month for 12 months), but instead 26 payments (every other week for a year). So both the monthly amount quoted and the number of payments was misrepresented.

    Helpful(3) Unhelpful(0)You have already voted this
  8. Absolute trash company. Customer service is non-existent. Please, I beg you find another interlock device service to have installed in your vehicle. If you like waiting on hold for countless hours only to be transferred and replaced on hold only to be disconnected with several attempts, always the same out come (no help). Otherwise, be prepared for system malfunctions (with zero alcohol content, mouth wash or hand sanitizer as advised). Be patient when they tell you they’re sorry there are no tech supports available to help service agents when the system is not working properly. Plan ahead to take cabs because your vehicle will be inoperable due to a system malfunction or cold temperatures freezing up the units, with absolutely no remote access to unit installed in your vehicle just to travel to different shops in hopes they can fix the ancient operating unit, also make sure you setup appointments in advance. You better home the unit does not fail from technical issues on the weekend because you will not have a vehicle nor assistance. Always park your vehicle in a safe, friendly convenient space or you will not be able to access it for days due to the company’s incompetence to provide the service they are paid to do, which is to make sure they supply you with a functioning unit that works properly or ability to provide expeditious service to get your vehicle up and fully running again.

  9. Don’t do it. Would write a proper review but everyone seems to have said all the things I wanted to say. Save yourself a headache and run as far as you can from this company. Pay that extra money to a diff company.

  10. 0.25
    Customer Service
    0
    User Friendliness
    10

    Terrible company. They will answer the phone immediately for new potential customers but once you are a customer and are in there system you will wait on hold for 2 hours minimum before getting anyone to speak with you. The device has nothing but problems and I had my car towed 5 times in a 4 month period. Avoid then at all costs.

    + PROS: Pros
    - CONS: Constant problems putting vehicle in lockout and no customer service once you are a customer. My car needed to be towed 5 times in a 4month period
    Helpful(1) Unhelpful(0)You have already voted this
  11. 0.5
    Customer Service
    10
    User Friendliness
    10

    Do not get this device installed on your vehicle I repeat do not install this on your vehicle. I would not tell my worst enemy to get this on there vehicle. They will take your money for things that are out of your control this device killed my battery that put it in a lockout. Missed Dr appointments and Court appearances etc. Device can’t be trusted. Go with Smart lock.

    + PROS: None
    - CONS: Everything
    Helpful(1) Unhelpful(0)You have already voted this
  12. 0.5
    Customer Service
    10
    User Friendliness
    10

    I had the device removed today.The customer service is terrible. It generally takes 20 minutes for someone to answer the phone. On a number of issues I received conflicting or inaccurate information. They refuse to transfer you to a supervisor or the compliance dept. The device is difficult to operate and particularly while driving. It will definitely drain your battery. I had to replace the battery on a 2020 MDX. There was a constant problem starting the car after driving short distance like going to the store. Despite repeated requests I got no help. I did find using a solar trickle charger helped. The worst problem is with removal. NOTE: I FOUND IT VIRTUALLY IMPOSSIBLE TO HAVE THE DEVICE REMOVED ON THE COURT APPOINTED END DATE. AS A RESULT THEY CHARGE YOU FOR A FULL MONTH LEASE. THERE WAS A $70 FEE FOR ENDING THE LEASE. FOR WHAT ?? THERE WAS ALSO A $112 REMOVAL FEE FROM THE INSTALLER. i WOULD SUGGEST THAT NO OTHER COMPANY COULD BE WORSE.

    + PROS: none
    - CONS: poor customer service extra charges difficult to use drains battery
    Helpful(0) Unhelpful(0)You have already voted this
  13. 0.25
    Customer Service
    10
    User Friendliness
    0

    My experience was terrible!!!!! Very expensive, and after you sign up – no help!!!

    + PROS: None - absolutely none
    - CONS: They are kind and helping in the beginning and when you sign up, you can't reach anyone for help. Very expensive lesson
    Helpful(0) Unhelpful(0)You have already voted this

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